Shipping Policy
At Ellinae, we are committed to delivering your order safely and on time. Please read our shipping policy carefully before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are:
- India: 3–7 Business Days
- Remote Areas: 5–10 Business Days
- International Orders (if available): 7–15 Business Days
Please note that delivery times are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details (where available).
Delivery Delays
While we strive to deliver all orders on time, delays may occur due to weather conditions, courier issues, public holidays, or other unforeseen events. We appreciate your patience in such cases.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate before placing your order. Ellinae is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost during transit, please contact our customer support within 48 hours of the expected delivery date. We will work with the courier partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding our Shipping Policy, please contact us through our Contact Us page or email us at support@ellinae.com.
Last Updated: July 2026